Big Pauly is a male customer who made his first appearance in Papa Louie: When Pizzas Attack!.
After opening Pauly’s Pepper right next to the Pizzeria, Big Pauly quickly became a regular customer at Papa Louie’s restaurants. He came to Papa Louie’s aid when Sarge contaminated a batch of pepper which created dozens of Pizza Monsters. Big Pauly supplied Papa Louie with explosive Pepper Bombs to help defeat Sarge and the infamous Onion Ring.
- Big Pauly never orders healthy meals, he always orders heavy meals, sundaes with lots of a Creameo toppings, no veggies in his hamburger, too many chocolate chips in pancakes and toppings with double whipped cream. However, he is improving. Although his orders are terribly unhealthy, he does order Diet Fizzo when visiting Papa's Hot Doggeria. 
- He is the first customer to be saved in Papa Louie: When Pizzas Attack, and he supplies Papa Louie with Crushida Pepper bombs at 10 coins per bomb.
- In Bon Voyage Part 3, Big Pauly was left behind by the ship.
- In Wingeria, he, Doan, and Connor are the only customers to order 4 dips. In Wingeria HD, he, Doan, Connor, and Mayor Mallow are the only customers to order 4 dips.