James is a handyman for hire who can handle everything from plumbing problems to roof repair. He is kept very busy by Papa Louie, who calls James whenever something needs repair in one of Papa’s many restaurants and properties. Sometimes, his job can be quite hazardous. Once, James was kidnapped by Sarge while unclogging a sink in Wally’s Apartment.
James has brown hair and a bulky build. He wears a white shirt underneath blue working jacket rolled to the forearms. He also wears blue pants with a belt and a pair of black shoes.
- He is the only customer in Papa's Burgeria not to order any toppings with his burger. In the customers chart, his favorite toppings list is blank. In the HD version, he orders bacon with his patties, and in the To Go! version he orders bacon and a fried egg with his patties.
- His favorite holiday season is often in autumn.
- His order in Papa's Wingeria is the same as Willow's order in Wingeria HD.
- He and Matt are the only male customers who make to the PNC finals twice (2011 and 2013).
- In Wingeria, when anyone of the chefs of Papa's Wingeria (Chuck, Mandi or the Custom Worker) is on the bus to Starlight City, James is seen on the bus with Penny and Edna.
- James has been in the intros for Taco Mia, Wingeria, and Cupcakeria.
- He is one of the customers that made a tutorial twice.
- He, Cooper, and Chuck are the only chefs to be absent in a game.(He and Cooper were out in Freezeria, and Chuck was out in Pancakeria).
- In the Cupcakeria intro, the rolled up parts of his sleeves are missing.
- In Papa Louie 2: When Burgers Attack!, his weapon is a plunger and special skill is pushing boulders.
- He beat Taylor in PNC 2011, but lost to him in PNC 2012.
- In his Flipdeck info, it says he was kidnapped by Sarge while fixing a sink in Wally's apartment. However, he is not rescued with Wally in the game.